Responsibilities:

Key Accountabilities and Responsibilities:

• Customer service support to external distributors and provision of order taking, complaint handling, supply chain co-ordination
• Key focus is pre sales activity, Order processing
• Key task include lead push out, point of contact for general enquiries e.g. Technical/ product (forward to correct team if can’t answer)
• Day to day order processing queries (product availability, shipping co-ordintaion)
• Support of future “internet” based sales channels e.g. ebay, elcometer shop, etc.

About You: 

Experience

Essential

• Minimum of 2 years’ experience in target driven and results orientated environment with a background from sales, customer service, sales support, product management, general business development functions.
• Quantifiable track record of customer management and/ or supply chain management in a manufacturing environment.
• Experience of customer service, sales order processing, handling full range of associated administration and system duties

Desirable

• Previous technical sales and marketing experience would be desirable
• Experience using Customer Relationship Management (CRM) systems
• Knowledge and experience of e-commerce

Skills

• English + one other language
• Excellent verbal and written communication skills
• Ability to communicate attributes of technically orientated products over the phone
• Strong sales & customer service skills
• Resilient & able to deal with deadlines and customer issues
• Strong negotiation and influencing skills
• IT Literate – Word, Excel, and CRM systems
• Data entry (Attention to detail is essential)

Good organisational skills

• Problem solving
• Analytical
• Communication
• Verbal and written communication
• Must possess the ability to liaise with various departments and internal customers